As a Senior Business Process Engineer, you will play a crucial role in analyzing, designing, and implementing efficient business processes to drive organizational effectiveness and improve operational efficiency. You will lead cross-functional teams, collaborate with stakeholders, and leverage your expertise in process improvement methodologies to optimize workflows and enhance business performance.
ESSENTIAL FUNCTIONS:
• Evaluate existing business processes to identify areas for improvement.
• Document current processes through detailed process maps, workflows, and diagrams.
• Analyze process performance metrics to assess efficiency and effectiveness.
• Design new business processes or re-engineer existing ones to optimize performance.
• Develop and implement process improvement strategies to enhance productivity and reduce costs.
• Collaborate with stakeholders to define process requirements and objectives.
• Lead change initiatives by effectively communicating process changes and their impact to stakeholders.
• Develop training materials and conduct training sessions to ensure successful implementation of new processes.
• Address resistance to change and foster a culture of continuous improvement.
• Identify opportunities to leverage technology solutions for process automation and optimization.
• Work closely with IT teams to implement software tools and systems that support business processes.
• Ensure alignment between business requirements and technology solutions.
• Establish key performance indicators (KPIs) to measure the effectiveness of business processes.
• Monitor process performance and identify opportunities for further optimization.
• Prepare and present regular reports on process improvement initiatives and their impact on business outcomes.
• Collaborate with departments across the organization to understand their unique process needs and challenges.
• Facilitate cross-functional teams to drive process improvement projects and initiatives.
• Build strong relationships with stakeholders to foster collaboration and support for process improvement efforts.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
Education Details: Computer Science, Information Technology, or related field
Experience: 5 years relevant process engineering experience or demonstrated ability to perform the functions at the level required
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
• 5+ years of experience in business process management
• 3+ years of experience with using process improvement methodologies
• Proven track record of successfully leading process improvement initiatives from conception to implementation.
• Strong analytical skills with the ability to collect, analyze, and interpret data to drive decision-making.
• Excellent project management skills with the ability to prioritize tasks, manage timelines, and deliver results.
• Experience with using Microsoft Office tools, including Excel, PowerPoint, and Visio
• Exceptional communication skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
