Title: Process Engineer

Duration: 6+ months

Location: Harrisburg, PA

Please see the complete job description.

Additional Work Details:

The initial contract is full time, 40 hours per week; Work hours are 8:00 AM - 5:00 PM, Monday - Friday excluding state holidays and other office closings; Lunch is 12:00 PM - 1:00 PM

Work location is full-time telework

The candidate may be expected to report to the central office at 400 North Street, Harrisburg PA for meetings, JAD sessions, and other collaboration needs.

The selected candidate must have a current PATCH check

The selected candidate is expected to comply with existing agency procedures and policies

Position

Title: Process Engineer for Mobile Architecture, Design, and Platform Team

Specific Duties:

All work products would meet industry, Java, and Azure, best practices and standards and as further defined by the department and the Enterprise Architecture and Service Management (EASM) team. The enterprise's mobile domain includes applications hosted on a standardized

platform of Azure Cloud. Some work may leverage JBoss virtual server

technology. Most of the mobile applications are iOS custom apps with a minority

of android custom apps being delivered and supported. Enterprise devices for

business areas are iOS iPads and iPhones, but there has been some increase in

the provisioning of android phones. All applications that are advertised for

use are business partner facing, they are not for citizen use. This position

will be responsible for documenting and communicating the vision that the team

develops to support current configurations and future opportunities into other

service options such as citizen facing or more android native development

opportunities.

This position will be responsible

for developing, documenting, and communicating the technological health of the

OA-Client BSM mobile platforms and will support all mobile platform developers,

consumers, and support personnel, specifically in providing excellent customer

service. The candidate will work closely with the enterprise architect and the

service delivery team to define service delivery and processes, conduct

testing, implement service monitoring, complete risk assessments, and implement

customer service communications for the team. Work will include developing

digital artifacts to support communication to disparate development teams.

Documentation will include strategy and roadmaps, design plans, hosting pattern

and implementation documents, system to system integration patterns, guides for

reusable coding and enterprise frameworks, configuration standards, logging

requirements, SDLC and CI-CD process maps, testing guidance, implementation and

support plans, and educational resources to support new technologies and

techniques.

Additional

activities to support this work includes analyzing and documenting pending

operating systems upgrade schedules, impacts of technology stack updates to

current application inventory, documenting the team's updated or new feature

sets, and participating in technology review and planning teams, such as EASM

specifically in hosting requirements and solutions. This position will support

the maintenance and support of enterprise common framework libraries and

enterprise shared components that are delivered to other OA-Client BSM teams to

implement into product solutions via testing, service monitoring, and risk

assessments.

This position is

responsible for communicating constraints including, risks, time, resources,

and scope to BSM management as it impacts delivery of work products or delivery

of a stable mobile platform.

The ideal candidate would have

experience in DevSecOps practices with a focus on reduced total cost of

ownership and ease of use. Key deliverables will be solutions that meet

customer requirements for security, accessibility, and functionality.

Conduct research to develop new and improved

processes for delivery of services

Communicate and support integration and

implementation patterns and procedures for teams leveraging mobile platforms

within the enterprise

Design and plan workflow processes for efficient

and excellent customer service delivery

Conduct testing on the enterprise's mobile

platform solutions

Monitor performance metrics and services using

automation and manual processes to ensure operational excellence for the enterprise's

mobile domain

Troubleshoot problems associated with mobile

processes as they exist in the enterprise's mobile domain

Evaluate processes and technology to ensure

compliance with industry standards, OA-Client IT Policy, and EASM standards

Provide estimates in effort and services costs

to support the enterprise mobile domain

Develop and support technology upgrades and

regular support roadmaps for the enterprise's mobile domain

Conduct training, provide incident response, and

offer guidance to a wide range of mobile customers including other development

teams, infrastructure engineers, and mobile app users

Review and recommend technical frameworks,

technologies, and implementation patterns as defined by EASM Standards

Develop and participate in creating detailed project

documentation, including plans, design specifications, roadmaps, models, and

technical interfaces

Collaborate with other technical teams to define

and support successful delivery of services and solutions

Utilize configuration management tools, design

tools, debugging tools, and any other environment specific tools necessary to

create, test, and implement enterprise systems, applications, and components

Support

enterprise product deployment and enterprise product validation activities

Collaborate

with the enterprise architect to maintain a standard SDLC process for all

OA-Client BSM mobile development teams

Mentor

OA-Client team members on agency specific and industry best practices for

processes and standards

Participate

and provide feedback in meetings, including daily standup meetings

Provide regular status reports on assigned work

to OA-Client BSM COPA manager

Skills and Experience:

Required

Knowledge of digital accessibility and

disability inclusion

Knowledge of regulations related to

digital accessibility (e.g., Section 508, ADA)

Knowledge of the Plain Writing Act of

2010 and other regulations related to content accessibility

Knowledge of WCAG 2.1 AA requirements

related to content authoring and production

Knowledge of web technologies (e.g.,

HTML, CSS, JavaScript)

Required - 5+ years

Experience working with development

teams

Experience testing and supporting

responsive design web applications

Experience testing and supporting Cloud

hosted technology services

Experience testing and supporting

mobile applications

Experience testing and supporting web

services

Experience in authoring system and

technical documentation, diagrams, and other artifacts in support of customer

service and delivery of technology solutions

Required - 3+ years

Experience in development and delivery

of training content and materials

Experience in production support

operations including triage, root cause analysis, and communications

Preferred - 1+ years

Experience creating accessible content

using plain language and clear and structured content, and providing

alternatives as needed

Experience creating content that

reflects diversity and inclusion

Experience using accessibility

evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility

Inspector)

Experience using assistive

technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)