Process Engineer
Location: Remote
We are currently looking for a Process Engineer to join our growing Corporate Transformation Office. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.

Responsibility:

You will accelerate value creation by establishing & owning an end-to-end structured program to "audit, improve, control and drive continuous improvements" across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness.

You will lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross-functional processes that maximize customer, frontline, and shareholder value

You will be responsible for ensuring team and stakeholder accountability against the Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency for key stakeholders to promote collaboration and effective adoption.

• You will conduct a comprehensive program review across all process engineering initiatives, including risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner.
• You will prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges.
• You will present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement.
• You will lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused, and hands-on manner to drive operational excellence.

Required experience

• 10+ years of experience in Process Engineering at a top-tier consulting firm and/or Fortune 500 company
• 10+ years of relevant Telecom experience
• 10+ years of relevant experience and career progression
• Track record of academic rigor and professional certification
• Bachelor's degree in operations engineering or related field from a top-tier university
• Six Sigma/Lean Certification
• Process Improvement
• Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques
• Experience with leveraging AI / Robotic Process Automation to drive business simulations
• Track record of value creation through Process Engineering
• Structured problem solving & analytical skills
• Ability to navigate ambiguous problem contexts and identify relevant issues/resolutions
• Excellent quantitative skills and data-driven decision making capabilities
• Strong executive communication/presence
• Ability to clearly articulate insights (verbal & written)
• Stakeholder Management
• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
• Unwavering focus on results while creating strong relationships
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously