Portland, OR - Compliance and Safety Manager (Pupil Transportation)

Location: Remote

Start date: As soon as possible

Starting Salary: $70,000 per year

What's In It For You:

• Health insurance
• PTO (Minimum 80 hours per year)
• 13 Paid Holidays
• 401k plan
• Comp Time
• An annual $250 stipend to support any home office needs
• Competitive salary commensurate with experience
• Work in an inclusive, caring and values-driven environment
• Make a critical difference for children, families, and educators

Weekly Hours: 40-50 per week

Standard Shift: 10:00 - 19:00 PST (11:00 - 20:00 MST, 12:00 - 21:00 CST, 13:00 - 22:00 EST)

We seek an organized, highly motivated, detail-oriented, action-oriented, and values-driven professional to join our team as a compliance and safety manager to maintain our status as best in class for driver safety & compliance. This role reports directly to the Senior Director of Recruitment, Onboarding, and Compliance and will collaborate regularly with our Recruitment, Onboarding, Operations, and Sales Teams. This role will have direct reports.

What You'll Do:

1) Manage a compliance team to deliver department objectives

• Hire, train and onboard new compliance team members
• Track, improve, evaluate, and be accountable for the team's performance metrics
• Organize and motivate people to accomplish activities on time and with quality results
• Step in directly during high-capacity periods or coverage gaps to support your team
• Keep all training materials up to date

2) Become an expert in regulations in current and target markets

• Understand how to accomplish and maintain driver compliance in each local market (via local vendors, required state agencies, etc.), and update the internal regulatory guide and applicable staff accordingly.
• Create relationships with key officials in state agencies to proactively identify additions and revisions to current regulations
• Identify and monitor additional information sources that outline new and/or potential new regulations
• Flag situations that require additional legal advice and facilitate communication with counsel and senior leadership as necessary
• Monitor ongoing compliance, requirements, and work with cross-functional teams to operationalize those requirements

3) Oversee and manage a high-volume compliance process

• Design and monitor control systems to deal with violations of rules and policies.
• Regularly assess the efficiency of control systems and recommend effective improvements.
• Review and evaluate driver operations procedures and reports to identify hidden risks or compliance issues. Provide necessary training.
• Oversee and manage periodic audits of our systems and policies to ensure all files, and data are current and identify any potential risk areas
• Document policies, processes, and procedures as they relate to driver compliance
• Lead special projects and other initiatives
• Support the facilitation of a variety of training to ensure new and current drivers understand the process and policies of their position.
• Review background checks and motor vehicle reports and determine if any offense or conviction would disqualify a driver based on the standards for the local market and escalate when necessary.
• Update and maintain the applicant tracking system and other related compliance systems

4) Act as a liaison between the organization and external regulatory partners

5) Other duties as assigned

Travel Required: Light Travel: company meetings, state and regulatory visits, etc.

Qualified applicants must have:

• At least 4 years of implementing and reviewing city, state, and federal regulations for the purpose of ensuring compliance for a highly regulated role (i.e., DOT drivers, healthcare workers)
• At least 2-4 years of people management experience
• At least 2 years of remote work experience
• At least 2 years experience working in a high-volume organization (at least 500 employees at any given time)
• You have a laptop with a working camera and microphone
• Highly proficient in Google Suite tools, specifically Gmail, Google Docs, Sheets, and Slides (or equivalent platform i.e. Microsoft)
• A minimum of a high school diploma or GED

Preferred Qualifications:

• Bachelor's degree
• Strong knowledge of pupil transportation industry processes and regulations
• Experience working with Fountain
• Experience building or maintaining a compliance dashboard
• Compliance experience in a rapidly scaling environment

The successful applicant will be:

• Inspired by our mission and core values
• Excited about and invested in managing people to achieve department goals
• Extremely organized with sharp attention to detail
• Enjoys doing extensive research
• Energized by delivering measurable results
• An effective written and verbal communicator
• Able to exhibit our company competencies at the application level (review by clicking here)
• Comfortable with ambiguity and an ever-changing environment
• Excels in a fast-paced environment
• Results-driven and has a desire to meet and exceed metrics
• A problem solver who can perform independently with minimal supervision
• Persistent in the face of challenges with consistent follow-through
• Capable of handling and managing complex issues

What We Do:

At Assist Services, we eliminate transportation as a barrier to children's success. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport school-age students experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option. That's where we come in.

We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student's lives.

Our Values:

• Excellence Everywhere: We bring the same high level of urgency and quality to every child and every partner. We care equally about districts where we serve hundreds of students and districts where we serve just one. We work hard to reach our goals in a way that is both efficient and effective, and we hold ourselves to high standards of reliability, safety, and conduct. We are on time, we communicate well, and we take pride in being a winning team.
• Learn Continuously: We are nimble and creative problem-solvers who treat mistakes as opportunities to grow - but we don't make the same mistakes repeatedly. We are always open to upgrades, new ideas, and new ways of doing things, whether those come from our drivers, our families, our partners, or our team - especially when those suggestions help us be more excellent and/or provide a better experience for kids. We seek and implement feedback constantly because we want to be and do our best.
• Trust Is Everything: We treat each other with respect and candor, and we always keep our word. We set clear expectations and hold each other accountable, and we have fun in the process. We do what we say we will do, and own up when we make mistakes. We are honest, and we err on the side of overcommunicating with each other and with our families and partners. We extend grace but we don't lower the bar.